Privacy

Welcome to the Privacy Policy of https://www.urbanamantenimientos.com. Here you will find questions regarding your privacy and the protection of your personal data. This policy is based on the General Data Protection Regulation (RGPD), or Regulation (EU) 679/2016.

By accepting this Privacy Policy you give your informed, express, free and unequivocal consent for the personal data you provide through the website https://www.urbanamantenimientos.com (hereinafter Urbana maintenance) to be included in a customer file.

WEBSITE OWNER
Trade Name: MARKA UM MANTENIMIENTOS S.L.
Identity of the person in charge: Miguel Abril Ibernon
Your ID card: B- 54967716
Fiscal Address: Calle Pintor el Greco, Nº 2, Local 9
Activity: integral maintenance and repair services
E-mail: info@urbanamantenimientos.com
All of this is duly registered with the Spanish Data Protection Agency, and Urbana maintains that the organisational and technical security measures required by the European Data Protection Regulation and current legislation have been applied.

This Privacy Policy is valid only for personal data obtained on the Website and does not apply to information collected by third parties on other websites, even if they are linked to the Website.

By doing so, I express my commitment to maintain and guarantee commercial relations in a secure manner through the protection of personal data and guaranteeing the right to privacy of each of the users of the website.

PROTECTION OF PERSONAL DATA
Processor responsible for processing
Contact details of the person in charge: Miguel Abril Ibernon and contact e-mail info@urbanamantenimientos.com

As processors other than the person responsible:
Urbana mantenimientos has contracted the services of Hosting to OVH HISPANO, S.L.U. (Identified with the trademark So you Start), with registered office at C/Alcalá, nº 21, 5º Dcha – 28014 Madrid – Spain. Registered in the Mercantile Registry of Madrid in volume 19,514, folio 77, section 8, page M-342678. with C.I.F.B-83834747, which treats your data in order to provide its hosting services to ww.urbanamantenimientos.com . You can consult the privacy policy and other legal aspects of the company at the following link: https://www.soyoustart.com/es/aviso-legal.xml
The legal, tax and accounting consultancy services will be provided by CIF, with registered offices in… Treat your data with the purpose of carrying out their advisory services / management to Urbana maintenance.
Web programming: Ángel Amat Fuentes, (RDes) and with fiscal address at Pasaje Acuario Nº 7. You can read their privacy policies here.
Processors outside the EU
Google Analytics: is a web analytics service provided by Google, Inc. a Delaware based company headquartered at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help www.urbanamantenimientos.com analyze how users use the website. The information generated by the cookie about your use of www.urbanamantenimientos.com (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Legal basis supporting treatment
The processing of personal data is carried out at www.urbanamantenimientos.com in accordance with:

The RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals) is the new European Union regulation that unifies the regulation of the processing of personal data in the different EU countries.
The LOPD (Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data and Royal Decree 1720/2007, of December 21, 2007, the Regulation implementing the LOPD) which regulates the processing of personal data and the obligations that we must assume as web or blog managers when managing this information.
The LSSI (Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce) which regulates economic transactions by electronic means, as in the case of this blog.
In addition, the processing of personal data at www.urbanamantenimientos.com is justified given that the interested party has given his consent through a clear affirmative action to www.urbanamantenimientos.com or implicitly by browsing this website.

YOUR DATA PROTECTION RIGHTS
How to exercise your rights: You can send a written communication to Urbana Mantenimientos’ registered address or to the e-mail address indicated in the heading of this Privacy Policy, including in both cases a photocopy of your ID card or other similar identification document, to request the exercise of the following rights:

Right to request access to personal data: you can ask Urbana mantenimientos if this company is processing your data.
Right to request rectification (if incorrect) or deletion.
Right to request limitation of their treatment, in which case only maintenance will be kept by Urbana for the exercise or defense of claims.
Right to object to the processing: Urbana mantenimientos will stop processing the data in the way you indicate, unless for compelling legitimate reasons or the exercise or defense of possible claims have to continue to be processed.
Right to data portability: in case you want your data to be processed by another company, Urbana mantenimientos will provide the portability of your data to the new person in charge.
Models, forms and more information about your rights: Official website of the Spanish Data Protection Agency

Possibility of withdrawing consent: in the event that you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

How to complain to the Control Authority: If you consider that there is a problem with the way in which Urbana maintains your data, you can address your complaints to the Security Manager of Urbana maintains (indicated above) or to the corresponding data protection authority, being the Spanish Data Protection Agency, the one indicated in the case of Spain.

Right to forget and access to your personal data
You have the right at all times to review, recover, anonymise and/or delete, in whole or in part, the data stored on the Website. Simply send an email to info@urbanamantenimientos.com and request it.

Retention of data
Disaggregated data: Disaggregated data shall be retained without a deadline for deletion.

Customer data: The period of retention of personal data will vary depending on the service the customer contracts through our website. In any case, it will be the minimum necessary, being able to be maintained until:

4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding affiliation, registration, cancellation, contribution, payment of salaries…); Arts. 66 ff. General Tax Law (accounting books…);
5 years: Art. 1964 Civil Code (personal actions without special time limit)
6 years: Art. 30 Commercial Code (accounting books, invoices…)
10 years: Article 25 of the Prevention of Money Laundering and Financing of Terrorism Act.
Data secrecy and security
Urbana mantenimientos undertakes to use the data, to respect its confidentiality and to use it in accordance with the purpose of the same, as well as to comply with its obligation to keep it and adapt all measures to prevent alteration, loss, processing or unauthorized access, in accordance with the provisions of Royal Decree 1720/2007 of 21 December approving the implementing regulations of Organic Law 15/1999 of 13 December on the Protection of Personal Data.

You guarantee that the personal data provided through the forms are truthful and you are obliged to communicate any changes to them. You also guarantee that all the information provided corresponds to your real situation, that it is up to date and accurate.

You must also keep your data up to date at all times, and you are solely responsible for the inaccuracy or falsity of the data provided and for any damage that may be caused by it to Urbana mantenimientos as owner of www.urbanamantenimientos.com, or to third parties due to the use of said data.

Security breaches
Urbana Mantenimientos adopts reasonably adequate security measures to detect the existence of viruses, brute force attacks and code injections. Nevertheless, you must be aware that the security measures of the computer systems on the Internet are not entirely reliable and that, therefore, Urbana Mantenimientos cannot guarantee the non-existence of viruses or other elements that may cause alterations in the User’s computer systems (software and hardware) or in their electronic documents and files contained therein.

However, Urbana mantenimientos has an active security surveillance system that informs of each user’s activity and possible gaps in the security of user data.
In the event of any breach being detected, Urbana Maintenance undertakes to inform users within a maximum period of 72 hours.

WHAT INFORMATION WE COLLECT FROM USERS AND WHAT WE USE IT FOR
All the products and services offered on the Urbana maintenance website refer to contact forms, comment forms and forms for user registration, newsletter subscription and/or quotation requests. This Website always requires the prior consent of users to process their personal data for the purposes indicated.

You have the right to revoke your prior consent at any time.

Recording of data processing activities
Web and hosting: Urbana Mantenimientos has an SSL TLS v.1.2 encryption that allows the secure sending of personal data through standard contact forms, hosted on the servers that Urbana Mantenimientos has contracted from OVH HISPANO, S.L.U.

Data collected through the website: The personal data collected will be automatically processed and incorporated into the corresponding files owned by Urbana Mantenimientos.

We will receive your IP address, which will be used to check the origin of the message in order to provide you with information, protection against SPAM comments and to detect possible irregularities (for example: opposing parts of the same case write to the website from the same IP address), as well as data relating to your ISP.
You can also provide us with your details via e-mail and other means of communication indicated in the contact section.
User registration: Not allowed unless expressly requested.

Contact/budget form: There is a contact/budget form whose purpose is to answer queries, suggestions or requests for quotations. In this case, the e-mail address will be used to respond to the same and send the information that the user requires through the website, this data will be stored on the servers of OVH HISPANO, S.L.U.

Cookies: When the user surfs this website, cookies are stored. The user can consult the cookie policy at any time to obtain further information on the use of cookies and how to deactivate them.

Instant messaging: Urbana Mantenimientos does not provide instant messaging services such as WhatsApp, Facebook Messenger or Line.

Minors under the age of 18
If you are a minor, you should be aware that under the age of 13, the consent of your parents or guardians is required for the processing of your personal data. If you are under the age of 13, please do not provide us with any personal information at www.urbanamantenimientos.com, nor register on our website.

In addition, certain data of minors are specially protected by the Regulation, in particular those based on profiling processing. Under no circumstances will minors under the age of 18 be asked to provide information on the personal, economic or private activities of the minor’s family.

Content embedded from other sites
Urbana maintenance articles can include embedded content (e.g. videos, images, articles, etc.). Content embedded from other sites behaves in the same way as if the visitor has visited the other site.

These sites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with embedded content, including tracking your interaction with embedded content if you have an account or are connected to that site.

Other services: Certain services provided through the Urbana maintenance website may contain special conditions with specific provisions on the protection of personal data. It is essential to read it and accept it prior to requesting the service in question.

Purpose and legitimacy: The purpose of the processing of this data will be solely to provide you with the information or services you request.

Social networks
Presence in networks: Urbana mantenimientos has profiles in some of the main social networks of the Internet.

Purpose and legitimation: The treatment that Urbana Maintenances will carry out with the data within each one of the referred networks will be, at the most, the one that the social network allows to the corporate profiles. Thus, Urbana mantenimientos will be able to inform its followers, when the law does not prohibit it, by any means that the social network allows on its activities, lectures, offers, as well as provide personalized customer service.

Data extraction: Under no circumstances will Urbana Maintenimientos extract data from social networks, unless the user’s consent to do so is obtained on time and expressly.

Rights: When, due to the very nature of social networks, the effective exercise of the rights of data protection of the follower is subject to the modification of the personal profile of the follower, Urbana mantenimientos will help and advise you to that end to the extent of its possibilities.

Commitments and obligations to our users
The access and/or use of Urbana maintenance attributes to the user the condition of user, accepting, from this moment, fully and without reservation, the present privacy policy in relation to certain services and contents of Urbana maintenance.
In the use of Urbana mantenimientos the user undertakes not to carry out any conduct that could damage the image, interests and rights of Urbana mantenimientos or of third parties or that could damage, disable or overload the Urbana mantenimientos portal or that could prevent, in any way, the normal use of Urbana mantenimientos.

Acceptance and Consent
The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing of the same by Urbana maintenance in the manner and for the purposes indicated in this privacy policy.

Revocability
The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by notifying Urbana of the maintenance in the terms established in this Policy for the exercise of ARCO’s rights. This revocation shall in no case be retroactive.

Changes to this Privacy Policy
Urbana Mantenimientos reserves the right to modify this policy to adapt it to new legislation or case law, as well as to industry practices. In such cases, Urbana mantenimientos will announce on this page the changes introduced with reasonable notice prior to their implementation.

Commercial mail
According to the LSSICE, Urbana maintains no SPAM practices, so it does not send commercial e-mails by electronic means that have not been previously requested or authorized by the user. Consequently, in each of the forms on the website, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested in a timely manner.

In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Urbana Mantenimientos undertakes not to send commercial communications without properly identifying them.

Document revised on 24-05-2018.